How a local Melbourne-based cleaning company set up their Quality Management System and achieved excellence!
Stars Right Cleaning* was a well-established commercial cleaning company based in Melbourne, Australia. For years, they had provided reliable cleaning services to various businesses and commercial properties throughout the city. However, as the competition in the industry intensified, the company's owner, Rakesh S., knew he needed to differentiate themselves to stay ahead.
The Challenge:
Stars Right Cleaning was known for doing quality work; however, they did not have the right certifications and the standard procedures for this industry like most of their bigger clients did. This was especially true for the government sector.
Rakesh S. knew the ISO 9001 certification could be their road to obtaining new opportunities and also winning some high-profile cleaning contracts on the government projects.
The Solution:
To this end, Rakesh S. decided to start an ISO 9001 installation project. They engaged the services of a consulting company that specializes in quality management systems to help them. Over the next few months, the APIC consultants worked very closely with the Stars Right Cleaning team on refining and documenting their quality management system. This was done through the following steps:
Mapping out their existing cleaning processes and identifying areas for improvement.
Establishing clear policies, procedures, and quality control measures.
Providing comprehensive training to all employees to ensure everyone understood and adhered to the new system.
Implementing robust record-keeping and data analysis to measure key performance indicators.
Undergoing a rigorous internal audit to identify and address any gaps before the final certification audit.
The Results:
Stars right Cleaning, having been approved through ISO 9001 certification, placed their new certificate in a treasured spot. Firstly, it was the spark that set them apart from their peers and welcomed them to the new opportunity path.
Star Right Cleaning was able to grow by securing even more rewarding contracts; the one with local councils and government agencies being among the most profitable of all. Their ISO 9001 certification was a clear evidence of Stars Right Cleaning's commitment to quality, which highly impressed local councils and government agencies. They provided well-organized, tiresome evidence, as well as a record of earlier contracts in some cases, so both the companies liked those the most.
In the years following their ISO certification, Stars right Cleaning experienced a remarkable transformation. They secured several long-term government cleaning contracts, including maintaining the offices of the local city council and various state government departments. This steady stream of reliable government work, coupled with their continued success in the commercial sector, allowed the company to expand its operations, invest in new equipment and training, and hire additional staff.
Today, Stars right Cleaning is widely regarded as the premier commercial cleaning provider in the Melbourne area.
Their ISO 9001 certification has become a badge of honour, demonstrating their commitment to excellence and setting them apart from their competitors. The company's reputation for quality, reliability, and professionalism has made them the go-to choice for both government agencies and private businesses in need of exceptional cleaning services.
*name was changed for privacy purposes
If you need ISO Certification for your business, contact us to discuss your project and get a quotation.
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